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Privacy & Cookies Policy

Privacy Policy

At Scabal, we are committed to protecting your privacy and meeting the requirements of applicable data protection legislation. This privacy policy explains:

  • – what personal data we collect about you;
  • – why we collect that personal data;
  • – who we share your personal data with;
  • – why we might contact you and how you can change that;
  • – where we use your personal data;
  • – how we keep your personal data secure; and
  • – the rights you have in relation to your personal data.

By “personal data”, we mean any information which could be used to identify you, either directly or indirectly.

This privacy policy covers our use of your personal data which we collect about you during any interaction you may have with us. It covers the collection of personal data in-store, via our website (www.scabal.com) (the “Website”), from our pages on third party social media channels such as Facebook, Twitter , Instagram, YouTube etc.

In this privacy policy, all references to “we”, “us” or “our”, means Scabal SA Rue Du Chantier, 5 Brussels, 1000 Belgium. We are the data controller for the purposes of the Data Protection Act 1998.

Please read this privacy policy carefully to understand our practices regarding your personal data. If you have any questions, comments or concerns about any aspect of this privacy policy, please contact marketing@scabal.com

If you remain unhappy with a response you receive from us you can also refer to your data protection regulator For EEA countries see https://edps.europa.eu.

Personal data collected by Scabal

We may collect and use the following categories of personal data about you:

(1) Personal data you share with us

When you order from us, through our own stores or when you sign up to our mailing lists via our webiste, we may ask for (one or more of) your name, email address, delivery address, telephone number, credit or debit card number, registered address of the card (“billing address”), card CVC number and the card’s expiry date.

(2) Personal data we collect about you

We collect some personal data, as well as other information in the form of anonymous or aggregate statistics, when you use our Website. We may collect:

  • – IP address;
  • – MAC address;
  • – other browser-generated information, e.g. browser type, operating system, date and time of access, how long a person looks at a website, what they look at etc; and
  • – location information.

We collect some of this information using cookies. You can find more information on what cookies we use, how we use them, and your options for changing how we use them in the section below on “Cookies” and in our Cookies Policy

(3) Personal data we receive from other sources

When you interact with us, or use any of our pages on social media sites, such as Facebook, Twitter, Instagram, WeChat, Weibo, Whats App, YouTube etc, we may collect information about you which could include personal data. For example, when you “Like” a post on our Facebook page, or “Follow” us on Twitter. Those social media sites will also have their own privacy policies explaining how they use and share your personal data. You should carefully review those privacy policies before you use those social media sites, to make sure that you are happy with them.

Reasons for collecting personal data

(1) Personal data you share with us

We use the personal data you share with us to:

  • – Contact you regarding the order your have placed with us via our stores or our B2B online portals (Fabric Catalogue, clothing catalogue).
  • – respond to your questions and requests;
  • – send you newsletters updating you about Scabal services and products
  • – send you information on any changes we make to our policies or terms.

Where you have given us your consent to contact you, we will use your personal data to:

  • – send you newsletters, marketing communications, products updates;
  • – contact you to invite you to special events;
  • – contact you to suggest similar products to the ones that you have already purchased.

You can withdraw your consent at any time.

We use our legitimate interests to enhance your customer experience and provide the best in class service; therefore we will:

  • – send you surveys for feedback on our services to enhance your customer experience; and
  • – for business customers we keep track of your requests and interactions with our customer advisors, via telephone calls or direct email.

(2) Personal data we collect about you

We use the personal data we collect about you for our legitimate interests so that we can;

  • – tailor the way that you interact with us in the future, so that we tailor certain emails and also show you certain adverts, products or offers which we think you may be interested in, both on our Website and on certain third party websites (including on social media); and
  • – analyse how our Website are used, so that we can constantly improve the services that we offer.

Not all of the information used for these purposes is “personal data”; some of it is anonymised or used on an aggregate basis.

(3) Personal data we receive from other sources

We use the personal data we receive from other sources to develop an understanding of what people think about our products and services, so that we can constantly improve them.

Not all of the information used for these purposes is “personal data”; some of it is anonymised or used on an aggregate basis.

Sharing of personal data

We may share your personal data with the following third parties:

  • – other companies within the Scabal group for operational and business reasons.
  • – service providers who help us to operate our website, email our newsletters and print our marketing materials, fulfilment companies to send mailing to your postal address if you have consented to receive mailings;
  • – service providers who help us fulfil orders and deliver our products to you; for example, credit reference agencies, couriers, payment providers, IT support and so on;
  • and
  • – certain regulatory bodies, government and enforcement agencies, if we need or are requested to.

We may also share personal data collected about you with social media channels, advertising networks and other third parties who help us to understand how our Website and social channels are being used, how well our advertising works, how we can improve, to provide ad measurement services and to target advertising (and in some cases we may allow those third parties to collect and receive data themselves for these purposes, which they may also collect from elsewhere on the internet and other apps). This information is collected using cookies and other similar technologies. You can find more information on what cookies and technologies are used, how they are used, and your options for changing how we use them in the section below on “Cookies” and in our Cookies Policy.

If we decide to sell or buy any parts of our business, we may also need to share your personal data with the buyer of those parts of the business. In those circumstances, we will make sure that any new buyer will promptly give you details of how they will use your personal data, and your options for changing that.

Receiving contact from Scabal & changing contact preferences

Outside communication directly relating to your order. We will only send you e-mails with information in relation to our products, special offers or competitions, if you have agreed that we can (sometimes referred to as an “opt-in”). You can sign up to receive notifications (by e-mail or by post) of our new collections, exclusive online offers and events on our website (scabal.com) or via your customer service advisor if you are a business customer.

In any case, you can ask us to stop contacting you at any time by contacting us on marketing@scabal.com or by using the unsubscribe option in each e-mail you receive.

Use of personal data by Scabal

The personal data that we collect about you may be transferred to, accessed, used or stored in, a country outside the European Economic Area (“EEA”), either by us or by any of the third parties that we share your personal data with.

We will make sure that any transfer of your personal data by us or by those third parties, complies with the laws which apply to us. In any case, the transfer, access and use of your personal data will continue to be governed by this privacy policy.

By submitting your personal data, you agree to this transfer, access and use of your personal data outside the EEA.

Security of personal data

We care about your personal data and know that you trust us to keep it safe.

We use appropriate technical and organisational measures, including encryption, to protect your personal data, and review those regularly.

Unfortunately, the transmission of personal data via the internet is not completely secure. Although we will do our best to protect your personal data we cannot guarantee the security of your personal data on transmission via the internet.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website (fabric catalogue, B2B), you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Personal data and your rights

You have the right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you free of charge.

You also have the right to access any personal data that we hold about you. To prevent fraudulent access, we shall require you to provide suitable ID to confirm who you are, before we provide any personal data to you.

If you would like to update, correct or access the personal data we hold about you, please contact us at marketing@scabal.com

Third party sites

Our Website may contain links to other websites and social media sites operated by third parties. Please note that we have no control over how those third parties collect and use your personal data. Those third party sites may have their own privacy policies. You should always read the privacy policy of each website you visit carefully.


Our Website uses cookies to collect information about you, including some personal data. “Cookies” are small data files which are placed on your device via your web browser when you visit the Website. Any personal data collected by those cookies will be used in accordance with this privacy policy.

You can find more information on what cookies we use, how we use them, and your options for changing how we use them in the section below on “Cookies” and in our Cookies Policy.


Scabal does not activiely target anyone under the age of 16.  Our Website is not directed at, nor do we knowingly collect personal data from, people under the age of 16.


From time to time we may make changes to this privacy policy. If we decide to do so we will post the changes on our Website so that you are always aware of what personal data we collect about you, and how we use it. If we need to, we will e-mail you with details of those changes and/or ask you to confirm that you are happy with them.


Please note that the Scabal website (www.scabal.com “the Website”) uses cookies.

This cookies policy describes;

  • – what cookies are;
  • – why we use them;
  • – which cookies we use; and
  • – how you can manage cookies used on our Website.

What are cookies?

Cookies are small text files which are placed on your device via your browser when you visit our Website. Some cookies that we use may collect personal data about you. In our privacy policy, we explain what “personal data” is, what personal data we collect about you and how we use it. You can find more general information about cookies at: www.allaboutcookies.org.

Why do we use cookies?

Cookies do lots of different jobs on the Website and we want you to understand the different types of cookies that we use.

Generally, the cookies used on our Website perform up to four different functions:

  1. – Strictly necessary cookies

These are cookies which are strictly necessary for us to provide a service requested by you, or to comply with legal requirements.

We use a number of these ‘strictly necessary’ cookies. For example, these types of cookies provide the necessary security that your visit to the Website or App requires, help ensure the content of the pages you request load quickly. Without these cookies, some of the services that you have asked for cannot be provided.

We want you to understand these types of cookies, and why we use them, but we don’t need to get your consent to use them on the Website or the App, because we use these cookies only to provide you with services that you have requested.

  1. – Performance cookies

These cookies collect anonymous information about the web pages you visit.

We use these cookies to collect information about how visitors use our website. For example, which pages our visitors go to most often, and if they get error messages on those pages.

These performance cookies don’t collect personal data (as defined in our privacy policy) – all information they collect is aggregated and anonymous. The information gathered is only used to improve how the Website work.

  1. – Functionality cookies

These cookies remember your choices to improve your experience of the Website.

We use these cookies to allow the Website to remember the choices you make. For example, remembering your username, your language, the region you are in.  The aim of these cookies is to provide you with a more personal experience so that you don’t have to reset your preferences each time you visit us.

Which cookies do we use?

The table below explains what cookies we use on the Website, and the reasons why we use them:

Cookie Name Purpose
  _dc_gtm_UA-25559079-1 This cookie is linked to Google Analytics, it allows the page to load the script and the code necessary for its use.
  _gid Linked to Google Analytics, this cookie keeps and updates a unique value for each page visited.
acceptcookie Saves the acceptance of cookies for future visits to the website.
pll_language Associated with the Polylang plugin to remember language preferences
_ga The _ga cookie is a first-party cookie that can only be accessed by the domain on which the JavaScript is run.

How can you manage cookies on our website?

Cookies do lots of important jobs on the Website. However, if you disable the cookies, you may find that certain parts of the Website do not work at all, or do not work correctly.

You can disable and/or delete all types of cookies by using your browser settings. Cookies are generally easy to disable and/or delete but how you do so varies from browser to browser. The “help” function within your browser should tell you how to do it. The best way may be to close your browser and then search for “cookie folder” or “cookie manager” or simply “cookie”. Further information on deleting or controlling cookies is also available on  www.allaboutcookies.org and www.aboutads.info/choices.


From time to time, we may make changes to this cookies policy. If we decide to do so, we will post the changes on our Website, so that you are always aware of what cookies we use and how we use them. If we need to, we will e-mail you with details of those changes and/or ask you to confirm that you are happy with them.

Terms & Conditions of Website use

These terms and conditions apply to your use of www.scabal.com (the “Website”) which we own and maintain. These terms and conditions should be read alongside, and are in addition to, our Privacy & Cookies Policy which tells you how we use your personal information.

By using the Website you agree to these terms and conditions. If you do not agree to these terms and conditions, you must stop using the Website immediately.

We may update or amend these terms and conditions from time to time to comply with law or to meet our changing business requirements without notice to you. Any updates or amendments will be posted on the Website. By continuing to use the Website, you agree to be bound by the terms of these updates and amendments.

Accessing the website

As part of using the Website you may set-up a Scabal Business Account using an e-mail address and password (“Account Details”). You are responsible for maintaining the confidentiality of your Account Details and are responsible for all activities that are carried out under them.

We do not have the means to check the identities of people using the Website and will not be responsible for losses suffered by you where your Account Details are used by someone else unless this is due to our negligence.

You agree to notify your Customer Advisor immediately, if you become aware of or suspect any unauthorised use of your Account Details.

You confirm that:

(a) any information and details provided by you to us (including on registration) are true, accurate and up to date in all respects and at all times; and

(b) you will at all times comply with these terms and conditions.

You agree that in using the Website you will not:

(a) use the Website for any unlawful purpose or in a way which infringes the rights of anyone else or restricts or inhibit anyone else’s use and enjoyment of the Website;

(b) use the Website in any way that interrupts, damages, impairs or renders the Website less efficient;

(c) impersonate any other person (living or dead), misrepresent your connection with a person or entity, or provide false or otherwise misleading information;

(d) transfer files that contain viruses, trojans or other harmful programs;

(e) authorise, encourage or assist any other person to, copy, modify, reverse-engineer, decompile, disassemble, alter or otherwise tamper with any software (including source code), databases and other technology that forms part of the Website;

(f) penetrate or attempt to penetrate the Website’s security measures; or

(g) email, publish or otherwise disseminate any content which is defamatory, obscene, or may have the effect of being harassing, threatening or abusive to an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age or disability or that is otherwise inappropriate.

(h) You are responsible for making all arrangements necessary for you to have access to the Website. You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these terms and conditions and that they comply with them.

We reserve the right to suspend, restrict or terminate your access to the Website at any time without notice if we have reasonable grounds to believe you have breached any of the above restrictions or any other provision of these terms and conditions. This shall not limit our right to take any other action against you that we consider appropriate to defend our rights or those of any other person.


Copyrights in the material available on this website are owned by Scabal and/or third parties. Still, you may take temporary copies necessary to browse the website on screen, download or print a single copy of Scabal’s copyrighted material for internal use only, unless otherwise stated, but you may not change any of the material or remove any part of any copyright notice. This website or any portion thereof may not be reproduced, duplicated, copied, sold, resold, distributed, modified, transmitted, reused, reposted or otherwise exploited for any commercial purpose that is not expressly permitted by Scabal.


Scabal provides access to internationally used information of Scabal and may include references to Scabal products, programs and services not available in your country. All products descriptions are approximate. Prices are in the currency indicated and without VAT and/or sales taxes. Scabal will not be responsible for typographical or other errors, omissions regarding prices or other information. Prices and configurations are subject to change without any notice and do not include shipping and handling charges as well as applicable taxes, unless specified differently. By ordering a product from this website you agree to Scabal Terms and Conditions of Sale. Promotion offers and prices are for a limited time. Not all configurations are available for purchase in every country. Scabal reserves the right to offer for purchase only those products configurations that are known to conform to existing local regulations or standards. All items ordered from Scabal are made to a shipment contract, which means that the risk of loss and title pass to you upon Scabal’s delivery to the carrier. A reference to any products or services of others parties on this website and any links to or from websites of third parties is for convenience only and does not constitute an endorsement, sponsorship or recommendation of such parties, their websites, their products or services by Scabal. Scabal has not reviewed any of the websites linked on the website of Scabal.


Any product, process, surface or technology displayed on this website may be subject to intellectual property rights of Scabal or third parties. The compilation (meaning the collection, arrangement and assembly) of all content on this website is the exclusive property of Scabal and protected by the applicable copyright and other intellectual property laws. The trademarks, service marks, trade names, design marks, logos, trade dress as well as the company, product and service names used on the website are the property of Scabal or third parties. You are not authorized to use any of these without prior written consent of Scabal. Scabal does not warrant or represent that use of materials displayed on the website will not infringe the rights of third parties. You acknowledge that Scabal reserves the right to revoke the authorization to view, download, and print the materials available on this site at any time, and for any reason; and such authorization shall be deemed to be discontinued immediately upon the removal of these materials from the site. You acknowledge that any rights granted to you constitute a license and not a transfer of title. You do not obtain any ownership right, title, or other interest in Scabal copyrighted materials or trademarks by downloading, copying, or otherwise using these materials. Scabal shall not be liable to you or any other party for any loss of revenue or profit or for indirect, incidental, special, consequential, or other similar damages, whether based on tort (including, without limitation, negligence or strict liability), contract, or other legal or equitable grounds even if scabal has been advised or had reason to know of the possibility of such damages

Availability and content

We provide the Website on an ‘as-is’ basis and do not guarantee that the Website will be available or fault free and do not accept any liability for any errors or omissions. We may suspend or terminate the Website without notice at any time if we feel this is necessary (for example to perform upgrades or maintenance).

We provide the content on the Website in good faith but make no statement that any content is accurate complete or up-to-date, nor that the Website does not infringe the rights of any third party.

We accept no responsibility or liability for your reliance on the Website and any reliance is entirely at your own risk. While we take reasonable precautions to prevent the existence of computer viruses and/or other malicious programs in the Website, we accept no liability for them.


We may provide links to other websites as part of the Website. You acknowledge that:

(a) Scabal SA does not control such third party websites and are not responsible for their contents;

(b) Scabal SA will not be party to any transaction or contract with a third party that you may enter into via such websites;

(c) Scabal SA shall not be liable to you in respect of any loss or damage which you may suffer by using those websites; and

(d) you agree that you will not involve Scabal SA in any dispute between you and the third party.


You have certain rights under law. These include that we will provide the Website with reasonable skill and care. Nothing in these terms and conditions is intended to affect these legal rights.

If we breach these terms and conditions we shall only be liable for losses which are a reasonably foreseeable consequence of such a breach. Losses are foreseeable where they could be contemplated by you and us at the time of entering into these terms and conditions.

We are not responsible for:

(a) losses not caused by our breach;

(b) indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us at the time of entering into these Terms of Use; and/or

(c) failure to meet any of our obligations under these Terms of Use where such failure is due to events beyond our reasonable control.


Legal Information

The website is owned and operated by Scabal SA, with the registered address of Rue Du Chantier, 5, Brussels, 1000 Belgium (“Scabal”, “we”, “us” and “our”).

If you have any questions, complaints or comments about the Website, these terms and conditions or our privacy policy then please contact us by email at marketing@scabal.com


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